Refund policy

We have a 60-day satisfaction guarantee, which means you have 60 days after receiving your item to request a return with no questions asked. To be eligible for a return, your item must be in the same condition as when you received it, unopened or unused, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at domingosfurtado201@gmail.com. If your return request is approved, we will send you a return shipping label, the designated return address, and instructions on how and where to send your package. Items sent back without prior return authorization will not be accepted.

You may contact us at domingosfurtado201@gmail.com anytime with questions about returns.

Damages and Issues

Please inspect your order upon delivery. Contact us immediately if your item is defective, damaged, or if you received the wrong item so we can assess and resolve the problem.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods (food, flowers, plants), custom-made products (special or personalized orders), and personal care items (beauty products). We do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions about your item. Sale items and gift cards are non-returnable.

Exchanges

Exchanges are subject to approval by Physician’s Choice. We generally replace products only when they arrive damaged or when a confirmed shipping error results in an excessive delay or misplaced shipment. For exchange requests, please contact us at domingosfurtado201@gmail.com.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, with no justification required. The item must remain in its original condition: unworn or unused, with tags and original packaging. A receipt or proof of purchase is required.

Refunds

We will notify you once we receive and inspect your returned item and let you know whether your refund is approved. If approved, the refund will be automatically processed to your original payment method within 10–14 business days. Please note that banks or credit card providers may require additional time to post the refund to your account. If more than 15 business days have passed since your refund was approved, contact us at domingosfurtado201@gmail.com.